We are committed to provide our customers with high quality products and work hard to ensure that our products reach the customer safely and in a functional condition.

Since Barbossa.ch offers almost exclusively hygiene items, these are eliminated after return respectively we cannot restock them. We therefore ask for your understanding that our return/refund policy is restrictive in order to protect our products and prevent arbitrary returns.

Conditions for the return

1. Returns are generally only possible if a product arrives defective, damaged or defective to the customer. We do not accept returns or refunds based on personal likings.
2. The customer agrees to inspect the goods immediately upon receipt. Complaints must be reported to our customer service by email no later than 48 hours after consignment by courier. (kundendienst@barbossa.ch). Defects must be documented accordingly in a comprehensible manner (e.g. with photos/videos). For clear identification of the order, the order number must also be included as a reference.
3. Barbossa.ch will inspect the case and decide whether the product is defective or damaged and whether to offer a refund or replacement. Barbossa.ch reserves the right to inspect the product or ask the customer to return the defective or damaged product.
4. Barbossa.ch has the right to refuse a refund or replacement if the customer has caused the defect or damage intentionally or if the product has been damaged due to improper handling.
5. Shipping costs for returns are at the expense of the customer. If there is actually a defect, they will be refunded. Should the physical inspection subsequently reveal that there was no defect after all, these and any subsequent shipping costs shall remain at the customer’s expense.
6. Returns are accepted only after agreement with Barbossa.ch, and if they reach us within 4 working days.
7. Shipping of returns by the customer must be done by Swiss Post. The following shipping products are permitted: PostPac Economy, PostPac Priority. Costs for express shipments are not covered by Barbossa.ch. For returns, it is also recommended that they are sent with the supplementary service “Signature”. This is to ensure that the package arrives safely and to prevent misdelivery, loss and theft. This supplementary service will also be refunded in case of a qualified defect. Barbossa.ch declines any liability in case of misdelivery, package loss and theft. You can find more information about the shipping services of the Swiss Post on the page of the Swiss Post: https://www.post.ch/en/sending-parcels/domestic-parcels

These products will not be refunded

1. Gift wrappings, as well as taxes on them
2. Gift cards

Replacement or refund?

Generally, a replacement will be targeted, if possible. We will check on the basis of availability whether the defective product can be replaced by an equivalent product. If this is not possible, we will reach out to the customer regarding the refund.

Questions?

We are happy to help you. Feel free to contact us anytime via the contact form if you have questions about the return/refund policy.